Title:  Serviceingenieur :in 2nd Level Support

We are looking for several service engineers/experts in global 2nd level support for string, battery or hybrid inverter products and communication products *, not site-bound

As a globally active unit, the Global Service Technical Solution Center (TSC) department is responsible for the "second level support" of SMA products and systems. The department consists of two (partly international) teams, which act as an interface between the operational service units, Research & Development (R&D) and the quality department and are responsible for supporting the various technology areas/products.

In this central position, you will help ensure operations in the service segment and report directly to the global service support group leader.

Your contribution to the big picture

• With the help of a computer-aided ticket system, you process technical inquiries from Germany and abroad for the PV systems in the Home and Commercial/Industrial segments. Together with experts from research & development, you will develop technical solutions based on photovoltaic, battery or hybrid systems which are controlled and visualized via our communication products.
• You are the central interface function of the service to other areas of the company with the aim of continuous quality improvement and functional expansion of our products, as well as the service support and services
• In carrying out these activities, you document the solutions developed or provided – in a team or individually – in an internal service knowledge database
• In this environment, you will also check existing or new content of the service knowledge database, also from our subsidiaries or from our service partners worldwide, for technical correctness/applicability
• You also support the creation of service and process documents such as exchange instructions or globally valid service work instructions
• If necessary, you support your colleagues during on-site service assignments during troubleshooting or commissioning - either personally or from the office
• With your work, you ensure that internal and external customer satisfaction increases and that service costs fall in the long term

Your skills are in demand

• You have a degree with a focus on electrical engineering (university of applied sciences, bachelor's or master's degree) or similar qualifications/professional experience
• You have comprehensive basic knowledge of electrical engineering and photovoltaics, PV inverters, stand-alone inverters, storage components and communication products for regulation/control and visualization, possibly already basic knowledge of our SMA products
• You have a good instinct for dealing with customers, employees and business partners and enjoy cross-functional and international cooperation
• Professional experience in practicing technical support services, combined with an analytical and structured way of thinking and working, is an advantage
• You have in-depth knowledge and experience in dealing with MS Office applications, as well as ideally SAP and JIRA
• You have good to very good English and German skills