Title:  Customer Quality Manager Large Scale Medium Voltage

We stand for customer satisfaction and brand quality. It is up to us to evaluate involved processes regarding their efficiency as well as meaningfulness and to ensure and achieve our goals. We are role models for quality mindset and teamwork. We are the voice of our customers and work actively to achieve lasting customer satisfaction and root cause elimination.

Your contribution to the big picture

• Lead quality activities in providing complete problem resolution of product failures
• Initiate, manage and track the verification process of product problems or failures, initiating, participating and driving corrective actions, utilizing the 8d step process
• Coordinate remedial actions with Supplier Quality Engineers, Production Quality, Engineering, Field Service personnel as required in resolving product quality issues

• Participation as a leader/team member of Lean, continuous improvement, 5W’s, Pareto, Ishikawa and Kaizen initiatives and projects on multi-disciplinary teams for corrective and preventive action

• Interface with international colleagues in the continuous improvement of product quality

Your skills are needed

• A bachelor’s degree Mechanical, Electrical, Quality, Materials, or Industrial Technology is desirable.
• Minimum 5 years of professional experience in after sales quality management of hardware, electrotecnical or system products
• Leading customer meetings requiring project management skills, presentation skills, and action item follow through, with focus on customer satisfaction (internal/external). Ability to present information to formal mid- and high-level management boards on quality issues.
• Strong skills in office suite: Word, Excel, PowerPoint, Teams, Planner, e.g.
• Acts with an entrepreneurial mindset
• German & English (minimum B2 - C1 preferred)