Title:  Service Manager


Istanbul, TR

Company:  SMA Solar Turkey Teknoloji Limited Şirketi

"To sustain quality you constantly need fresh ideas because technological advances underpin change in the energy industry."

Lisa Sophie Schmid and Faruk Kara, Quality Managers at SMA

ENERGY THAT CHANGES: Innovative and sustainable key technologies are prerequisites for renewable energy supply. More than 3,000 employees from 18 countries work to ensure that SMA is actively helping to promote the production and development of PV system technology worldwide.

Would you like to play a part in shaping the energy supply of the future? Welcome to SMA.

be energy. Your energy can thrive with us. Respond to changes in an active, bold and targeted way.

be flexible. Conditions can change, so our work schedule models offer you a solution.

be family. A sense of community and camaraderie is important to us. We offer work-life-balance.

For more information click here: https://www.sma.de/en.html

Service Manager

The role will be placed in Istanbul, hired in a growing team, and reporting to Sales Director for Turkey.


Key responsibilities:

  • Leads the service organization in Turkey in coordination with the SMA service partner.
  • Ensures and optimizes all service processes.
  • Creates a flexible organization ready for growth as well as seasonal variation.
  • Exhibits our first-class service approach to the customer in order to support business development.
  • Monitors and ensures the Service team’s key performance indicators.
  • Ensures strong partnership with the SMA service organization.



Qualifications & Requirements:

  • Bachelor’s degree in electrical engineering or any educational training in the electro-technical field with proven experience in professional customer after-sales service management
  • At least three years of experience in a similar leadership role
  • Good understanding of high voltage and measurement equipment, the local energy market as well as occupational health and safety regulations
  • Proficiency in MS Office and SAP; a basic understanding of IP network technology would be advantageous.
  • Class B driver’s license
  • Willingness to travel around the country and attend training in Germany as required.
  • Very good Turkish and English language skills; German language skills would be an asset.
  • Excellent communication skills and being able to interact with customers in a positive and professional manner.
  • Good independent work skills and highly organized
  • Strong analytical and conceptual skills

#bethechange We look forward to receiving your application.

Your contact is Simona Plebani | HR Business Partner


∗ SMA is committed to diversity and equal opportunity - unattached of gender, age, origin, religion, disability or sexual orientation.